All systems and services operating as normal.

Keep Your Account Secure with 2-Factor Authentication (2FA) 

We highly recommend enabling 2-Factor Authentication (2A) on your account to enhance its security. 2FA adds an extra layer of protection, making sure that only you can access your control panel.

For step-by-step instructions on how to set up 2FA, visit: https://www.yoursupportservices.co.uk/cp/am-2F

Maintenance: Iomartmail Shared Email Services

Over the coming 4 weeks Starting on Tuesday 28th January we will be carrying out a number of upgrades on our Iomartmail platform.

Customers will lose access to their mailboxes for approximately 5minutes during the maintenance window.

The maintenance window will be from 7:45am until 9am on the following dates:

28th Jan
3rd Feb
4th Feb
10th Feb
11th Feb
17th Feb
18th Feb

Maintenance: DC5 – ACI Hardware & Software Upgrade

As part of our commitment to quality and continual improvement, iomart will be carrying out maintenance at 21:00 (GMT) on Friday, 7th February 2025 and last until 21:00 (GMT) on Sunday, 9th February 2025. The work will specifically involve the network in Data Centre Maidenhead (DC5). We are writing to inform you of our intention to carry out this maintenance.

Will I experience downtime?
Due to multiple levels of resiliency in the DC5 Data Centre Switching Fabric there is no expected downtime to existing services during the work. However, during the maintenance window, the automations that handle provisioning of network services will need to be disabled. So, it will not be
possible to provision new customer networks during this time

If you have any further questions or concerns regarding this work, please get in touch with your Account Manager